Privacy Policy

1. Introduction

Welcome to Skyvella, operated by Sanidul Fashion Hub ("we", "us", or "our"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make purchases from our online store.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal Identification Information: Name, email address, phone number, and delivery address when you create an account or place an order.
• Payment Information: Billing address and payment method details (processed securely through third-party payment gateways; we do not store card details).
• Order Information: Products purchased, order history, and transaction records.
• Communication Data: Messages, feedback, and correspondence when you contact our support team.
• Device & Usage Data: IP address, browser type, operating system, pages visited, and time spent on the platform.

3. How We Use Your Information

• Processing and fulfilling your orders, including shipping and delivery.
• Managing your account and providing customer support.
• Sending order confirmations, shipping updates, and transaction notifications.
• Personalising your shopping experience and product recommendations.
• Communicating promotional offers, discounts, and newsletters (with your consent).
• Improving our website, products, and services through analytics.
• Preventing fraud and ensuring platform security.
• Complying with legal obligations under Indian law.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience:

• Essential Cookies: Required for website functionality, authentication, and cart management.
• Analytics Cookies: Help us understand traffic patterns and user behavior to improve our services.
• Marketing Cookies: Used to deliver relevant advertisements and measure campaign effectiveness.

You can manage cookie preferences through your browser settings. Disabling cookies may limit certain features of our platform.

5. Data Protection and Security

We implement industry-standard security measures including SSL encryption, secure payment processing, and regular security audits to protect your personal information. Access to personal data is restricted to authorised personnel who need it to perform their duties. While we strive to protect your data, no method of electronic transmission or storage is 100% secure.

6. Third-Party Services

We may share your information with trusted third-party service providers for:

• Payment processing (Razorpay, Paytm, or other payment gateways)
• Shipping and logistics partners for order delivery
• Analytics services (e.g., Google Analytics)
• Email and notification services

These third parties are bound by confidentiality agreements and are only permitted to use your information for the specified purposes.

7. Your Rights

Under applicable Indian data protection laws, you have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal obligations).
• Withdraw consent for marketing communications at any time.
• Lodge a complaint with the relevant data protection authority.

8. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.